:root{--bg: #f2f5f4;--surface: #ffffff;--surface-soft: #f7faf9;--ink: #162423;--muted: #5a6b69;--border: #dfe7e6;--primary: #006162;--primary-hover: #004d4e;--primary-soft: #e6f2f1;--accent-orange: #c64522;--danger: #c62828;--danger-soft: #fdecec;--success: #0b6e4f;--success-soft: #e3f4ee;--warning: #9a6700;--warning-soft: #fff4da;--radius-card: 12px;--radius-btn: 9px}*{box-sizing:border-box}html,body,#root{margin:0;padding:0;min-height:100%;background:var(--bg);color:var(--ink);font-family:Inter,Segoe UI,system-ui,-apple-system,sans-serif;font-size:13.5px;line-height:1.45}button,input,select,textarea{font-family:inherit;font-size:13.5px}.cloud-shell{min-height:100vh;display:flex;flex-direction:column}.cloud-topbar{background:#fff;border-bottom:1px solid var(--border);padding:0 22px;height:58px;display:flex;align-items:center;justify-content:space-between;gap:14px;position:sticky;top:0;z-index:30}.brand-group{display:flex;align-items:center;gap:10px;min-width:0}.brand-mark{width:34px;height:34px;border-radius:10px;background:var(--primary);color:#fff;display:inline-flex;align-items:center;justify-content:center;flex-shrink:0}.brand-title{font-weight:700;font-size:15px;color:var(--ink);white-space:nowrap}.brand-sub{font-size:12px;color:var(--muted);white-space:nowrap}.topbar-actions{display:flex;align-items:center;gap:10px;flex-shrink:0}.cloud-container{width:100%;max-width:1360px;margin:0 auto;padding:20px 22px 40px}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-card);overflow:hidden}.card-body{padding:18px 20px}.card-header{padding:14px 20px;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;gap:12px}.card-title{margin:0;font-size:15px;font-weight:700;color:var(--ink);display:flex;align-items:center;gap:8px}.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;padding:8px 14px;border-radius:var(--radius-btn);border:1px solid transparent;font-weight:600;font-size:13px;cursor:pointer;white-space:nowrap;transition:background .15s ease,border-color .15s ease;text-decoration:none}.btn:disabled{opacity:.55;cursor:not-allowed}.btn-primary{background:var(--primary);color:#fff}.btn-primary:hover:not(:disabled){background:var(--primary-hover)}.btn-outline{background:#fff;color:var(--ink);border-color:var(--border)}.btn-outline:hover:not(:disabled){background:var(--surface-soft);border-color:#c2d1cf}.btn-danger{background:#fff;color:var(--danger);border-color:#f3c4c4}.btn-danger:hover:not(:disabled){background:var(--danger-soft)}.btn-sm{padding:5px 10px;font-size:12.5px;border-radius:7px}.input,.select,.textarea{width:100%;padding:8px 11px;border:1px solid var(--border);border-radius:8px;background:#fff;color:var(--ink);outline:none}.input:focus,.select:focus,.textarea:focus{border-color:var(--primary);box-shadow:0 0 0 2px #0061621f}.field-label{display:block;font-size:12px;font-weight:600;color:var(--muted);margin-bottom:5px}.pill{display:inline-flex;align-items:center;gap:5px;padding:3px 9px;border-radius:999px;font-size:12px;font-weight:600;white-space:nowrap}.pill-success{background:var(--success-soft);color:var(--success)}.pill-warning{background:var(--warning-soft);color:var(--warning)}.pill-neutral{background:#edf2f1;color:#3e5250}.pill-danger{background:var(--danger-soft);color:var(--danger)}.pill-teal{background:var(--primary-soft);color:var(--primary)}.kpi-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:14px;margin-bottom:18px}.kpi-card{background:#fff;border:1px solid var(--border);border-radius:var(--radius-card);padding:15px 18px}.kpi-label{font-size:12px;color:var(--muted);font-weight:600}.kpi-value{font-size:22px;font-weight:700;color:var(--ink);margin-top:6px}.tab-strip{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin-bottom:16px}.tab-btn{padding:7px 14px;border-radius:8px;border:1px solid var(--border);background:#fff;color:var(--muted);font-weight:600;font-size:13px;cursor:pointer;white-space:nowrap}.tab-btn.active{background:var(--primary);color:#fff;border-color:var(--primary)}.table-wrap{width:100%;overflow-x:auto}table.data-table{width:100%;border-collapse:collapse}table.data-table th{text-align:left;font-size:11.5px;font-weight:700;color:var(--muted);text-transform:uppercase;letter-spacing:.03em;padding:11px 14px;background:#f7faf9;border-bottom:1px solid var(--border);white-space:nowrap}table.data-table td{padding:11px 14px;border-bottom:1px solid #eef3f2;vertical-align:middle}table.data-table tr:last-child td{border-bottom:none}.auth-center{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:24px;background:linear-gradient(155deg,#ebf3f2,#f5f7f6 55%,#eef4f3)}.auth-card{width:100%;max-width:440px;background:#fff;border:1px solid var(--border);border-radius:14px;overflow:hidden;box-shadow:0 12px 34px #0f22210f}.alert-box{padding:10px 13px;border-radius:9px;font-size:13px;margin-bottom:14px}.alert-error{background:var(--danger-soft);color:var(--danger);border:1px solid #f4c7c7}.alert-info{background:var(--primary-soft);color:var(--primary);border:1px solid #b8d8d8}.alert-success{background:var(--success-soft);color:var(--success);border:1px solid #b5dfd0}.mono-box{font-family:ui-monospace,SFMono-Regular,Consolas,monospace;font-size:12px;background:#f5f8f7;border:1px solid var(--border);border-radius:8px;padding:8px 10px;word-break:break-all}.inbox-layout{display:grid;grid-template-columns:300px minmax(0,1fr) 315px;height:calc(100vh - 98px);min-height:540px;background:#fff;border-top:1px solid var(--border)}.platform-filter-bar{background:#fff;border-bottom:1px solid var(--border);padding:7px 16px;display:flex;align-items:center;gap:8px;overflow-x:auto;height:40px}.filter-pill{display:inline-flex;align-items:center;gap:6px;padding:4px 10px;border-radius:999px;border:1px solid var(--border);background:#fff;color:var(--ink);font-size:12px;font-weight:600;cursor:pointer;white-space:nowrap}.filter-pill.active{background:var(--primary);color:#fff;border-color:var(--primary)}.inbox-col-left{border-right:1px solid var(--border);display:flex;flex-direction:column;min-height:0;background:#fbfdfc}.inbox-col-center{display:flex;flex-direction:column;min-height:0;min-width:0;background:#f4f7f6}.inbox-col-right{border-left:1px solid var(--border);overflow-y:auto;padding:14px;background:#fbfdfc}.conv-list{flex:1;overflow-y:auto}.conv-item{width:100%;text-align:left;border:none;border-bottom:1px solid #edf2f1;background:transparent;padding:11px 14px;cursor:pointer;display:flex;gap:10px;align-items:flex-start}.conv-item:hover{background:#f1f6f5}.conv-item.selected{background:#e6f2f1;border-left:3px solid var(--primary)}.thread-messages{flex:1;overflow-y:auto;padding:16px 20px;display:flex;flex-direction:column;gap:10px}.msg-row{display:flex;flex-direction:column;max-width:74%}.msg-row.customer{align-self:flex-start}.msg-row.staff{align-self:flex-end;align-items:flex-end}.msg-bubble{padding:9px 13px;border-radius:12px;font-size:13.5px;white-space:pre-wrap;word-break:break-word}.msg-row.customer .msg-bubble{background:#fff;border:1px solid var(--border);color:var(--ink)}.msg-row.staff .msg-bubble{background:var(--primary);color:#fff}.msg-row.internal .msg-bubble{background:#fff4da;border:1px solid #e7cd8a;color:#5a3c00}.composer-box{background:#fff;border-top:1px solid var(--border);padding:10px 16px 14px;position:relative}.quick-reply-popover{position:absolute;bottom:calc(100% + 6px);left:16px;width:390px;max-width:calc(100% - 32px);max-height:290px;overflow-y:auto;background:#fff;border:1px solid #c9d8d6;border-radius:12px;box-shadow:0 14px 36px #0f222129;z-index:40;padding:10px}.crm-summary-card{background:#fff;border:1px solid #dfe7e6;border-radius:11px;padding:12px;margin-bottom:12px}.tag-chip{display:inline-flex;align-items:center;gap:5px;padding:3px 8px;border-radius:999px;background:#eef6f6;color:#005253;border:1px solid #b8d8d8;font-size:12px;font-weight:600;white-space:nowrap}.tag-remove-btn{background:transparent;border:none;color:#005253;cursor:pointer;padding:0 2px;font-weight:700;line-height:1}.modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#0e181873;display:flex;align-items:center;justify-content:center;padding:20px;z-index:60}.modal-box{width:100%;max-width:520px;background:#fff;border:1px solid var(--border);border-radius:14px;overflow:hidden;box-shadow:0 20px 50px #0000002e}.grid-2{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}@media (max-width: 1080px){.inbox-layout{grid-template-columns:260px minmax(0,1fr) 280px}}@media (max-width: 900px){.grid-2{grid-template-columns:1fr}}